Services - Call Centers

ForteOne can help companies transform their traditional call centers into dynamic, virtual contact centers. Virtual contact centers can create value by reducing costs, improving operational efficiencies, accommodating new contact methods, implementing new technologies, driving customer loyalty and eventually migrating to a converged platform where data, voice and streaming media will travel over the IP backbone.

ForteOne's extensive experience with contact centers, voice, data and convergence positions us as a solutions provider who can provide helpful, reliable advice, targeted products and services, and professional support transitioning to a virtual or IP-based contact center: from deciding whether or when it is appropriate, through planning and implementation, to the day-two support of a virtual contact center environment.

This contact center transformation is likely to be evolutionary, and ForteOne can help companies develop a comprehensive customer communications strategy to help companies advance along the evolutionary path by:

• Performing optimisation studies to derive the maximum value from existing assets, business processes and customer contacts
• Developing a migration strategy that leads to virtual contact centers and ultimately, convergence
• Identifying the products, technologies and services that satisfy today's tactical needs and tomorrow's strategic requirements

ForteOne can implement a customer's data and communications strategy by using top performing products from industry-leading strategic partners, supporting application and hardware manufacturers.